Lưu trữ hàng ngày: Tháng Tư 19, 2021

Fast ferry trip with children (from 1 to under 11 years old) determined by year of birth are eligible for discount on Eco fare according to the company’s policy.

Children traveling with adult are not entitled to the free luggage allowance.

Fare for fast ferry on Kien Giang and Con Dao Island routes for children

Children under 6 years old or less than 1m2
Free of charge on board if children under 6 years old or less than 1m2 in case of sharing a seat with an accompanying adult.

If separate tickets are purchased, they will be charged according to the children’s fare shown in the table below.

Children under 1.2m: Free.

Children over 1.2m and under 1.4m: 50% off fare.

Note: 01 adult can only bring 01 child at the free age. If 01 adult accompanying passenger with 02 children aged free of charge or more is only free 01 child, the remaining children must buy ticket according to regulation.

Exchange information for Con Dao Express fast ferry ticket for Vung Tau – Con Dao Island, Tran De – Con Dao Island, Can Tho – Con Dao Island routes is specified as follows:

| Definition: Changing ticket information is the change of any data on the ticket issued to the customer.

Cases in which ticket information can be changed:

• The sales staff performed incorrectly, resulting in inaccurate passenger information.
• Passengers provide inaccurate information and correct information after the ticket has been issued.
• Passengers need to change the class or seat position.
• Completely change customer information (name, ID card, year of birth …) or completely change the name of customer.
• Other ferry changes will be applied in accordance with the cancellation policy and a new ticket must be booked.

Conditions for changing information for Con Dao Express fast ferry:

• Eligible tickets are sold from the ticketing account of the company issued to the ticket office or the Con Dao Express Ticket Agent.
• Tickets requiring change of information have not been used to board the ferry.
• Agents, customers who request to change ticket information must present old tickets and valid documents (including: Citizen Identity card, passport …)

Ticket information exchange policies:

The agent is responsible for sending the request for changing ticket information to the affiliated ticket office and that agent must receive and process all the customer’s request to change ticket information. Each ticket can only change information once. If changing twice, comply with regulations on cancellation and re-issue of a new ticket.

Fee for changing information for Con Dao Express fast ferry 

All requests to change passenger information 24 hours prior to departure time are subject to a 10% information change fee on the listed fare, specifically:

Change ticket information for Vung Tau – Con Dao Island route

• ECO ticket on weekdays: 66.000 VND / ticket
• ECO ticket on Friday and weekend: 88.000 VND / ticket
• Children/ Senior ticket on weekdays: 55.000 VND / ticket
• Children/ Senior ticket on weekend: 70.000 VND / ticket
• VIP: 120.000 VND / ticket

Change ticket information for Tran De – Con Dao Island route

• ECO ticket on weekdays: 32.000 VND / ticket
• ECO ticket on Friday and weekend: 35.000 VND / ticket
• Children/ Senior ticket on weekdays: 26.000 VND / ticket
• Children/ Senior ticket on weekend: 29.000 VND / ticket
• VIP: 50.000 VND / ticket

Change ticket information for Can Tho – Con Dao Island route

• ECO ticket on weekdays: 61.000 VND / ticket
• ECO ticket on Friday and weekend: 69.000 VND / ticket
• Children/ Senior ticket on weekdays: 52.000 VND / ticket
• Children/ Senior ticket on weekend: 60.000 VND / ticket
• VIP: 99.000 VND / ticket

Note:

• Customers will not receive the difference if the new fare is lower than the new one.
• Customers must pay the difference if the new fare is higher than the previous one.
• Changes of ticket information after ferry departure will not be processed and no refunds will be made.
• In case where there is an additional fare difference, customer must pay in cash or by bank transfer.

See more: Cancellation and refund policy for Con Dao Express fast ferry routes

Cancellation and refund policy for Con Dao Express fast ferry routes, applicable to agents and customers traveling on Vung Tau – Con Dao Island, Can Tho – Con Dao Island and Tran De – Con Dao Island routes until has a new replacement policy.

Cancellation cases:

• Because the shipping line changes its operation plan, including: displacement / change date, time, route….
• Force majeure events that the ferry cannot operate. For example: Weather or other dangerous conditions that the Maritime Administration does not permit the ferry to operate…
• Agent or sales staff selling the wrong trip, the wrong route, the wrong date, time…
• The agent or sales staff performed incorrectly, resulting in inaccurate guest information…
• Customer change plans and stop taking the ferry.
• Customer change trip, route, date and time.
• Customer need to change the class or seat position.
• Passengers who are late for the ferry. See the specific processing instructions here.

Cancellation conditions:

• Eligible tickets are issued from the ticketing account issued to the ticket office and / or the agent.
• Tickets with cancellation request has not been used to board the ferry.
• Cancellation requests must be submitted and made 24 hours before the departure time of the ferry with the ticket to be canceled.
• Agents, customers who request to cancel tickets must present tickets with full 02 copies and valid papers (ID card, passport …)
• Cancellation requests within 24 hours of departure must be approved by the Chief of the Ticket Office or the Sales Manager on the cancellation record.
• The company will not accept cancellation requests after the ferry’s departure time. In special cases that require cancellation of tickets, the approval of the Board of Directors of the company is required through the request to be transferred to the company by the Chief of the Ticket Office or the Sales Manager.

Note: Where customer buy ticket, cancellation will be done there. For example: If a customer buys a ticket at an agent, he / she should contact the agent to cancel the ticket.

Cancellation service fee for Vung Tau – Con Dao Island route

All cancellation requests 24 hours prior to departure time are subject to a 20% cancellation fee on the listed price, specifically as follows:

• ECO ticket on weekdays: 132.000 VND / ticket
• ECO ticket on Friday and weekend: 176.000 VND / ticket
• Children/ Senior ticket on weekdays: 110.000 VND / ticket
• Children/ Senior ticket on weekend: 140.000 VND / ticket
• VIP: 240.000 VND / ticket

Cancellation service fee for Can Tho – Con Dao Island route

All cancellation requests 24 hours prior to departure time are subject to a 20% cancellation fee on the listed price, specifically as follows:

• ECO ticket on weekdays: 122.000 VND / ticket
• ECO ticket on Friday and weekend: 138.000 VND / ticket
• Children/ Senior ticket on weekdays: 104.000 VND / ticket
• Children/ Senior ticket on weekend: 120.000 VND / ticket
• VIP: 198.000 VND / ticket

Cancellation service fee for Tran De – Con Dao Island route

All cancellation requests 24 hours prior to departure time are subject to a 20% cancellation fee on the listed price, specifically as follows:

• ECO ticket on weekdays: 64.000 VND / ticket
• ECO ticket on Friday and weekend: 72.000 VND / ticket
• Children/ Senior ticket on weekdays: 52.000 VND / ticket
• Children/ Senior ticket on weekend: 58.000 VND / ticket
• VIP: 100.000 VND / ticket

Cancellation requests in case of trip cancellation due to force majeure, e.g. weather, disease or technical breakdown of the ferry and / or the company’s ferry changes, will be free of charge and 100% refund on actual sale price.

Please contact directly where the ticket was purchased, which can be the representative office, authorized agent, ticket office of the carrier to make cancellation and refund.

To refund / cancel tickets, passengers need to provide booking information such as fast ferry ticket code, departure schedule, full name, date of departure… to email booking@taucaotoc.vn from your email address which you used it to buy ticket, or contact the nearest branch / ticket office for assistance.

The refund will be transferred to the account / card you used when buying ticket within 1-7 working days. Due to the need to compare the debt between the Company / Agent / Ticketing Staff and the Shipping Line, this stage will take your time.

We hope customer sympathize and comply with our policies.

After consulting, choosing and deciding to buy, please pay for fast ferry ticket before departure time to ensure the journey.

Online payment via bank

Payment via bank: sales staff will reconfirm with you the total amount to be paid. Customer makes bank transfer payment for taucaotoc.vn via Vietcombank bank account of the enterprise. Sales staff make payment and issue ticket to customer by phone / Zalo / Email.

• Account number: 0081001293092
• TY HON MEDIA LIMITED LIABILITY COMPANY
• Bank for Foreign Trade of Vung Tau Branch (Vietcombank Vung Tau Branch)
• Content: Customer’s name ( or person representative for ticket booking) – Telephone number

Payment directly to the Phu Quoc Express fast ferry line

PHU QUOC FAST FERRY JOINT STOCK COMPANY

• 7181100266008 – Military Commercial Joint Stock Bank, Kien Giang Branch (MB Bank, Kien Giang Branch)
• 7271103678888 – Military Commercial Bank of Phu Quoc Branch (MB Bank, Phu Quoc Branch)
• 0091000648199 – Bank for Foreign Trade of Vietnam – Kien Giang Branch – Ha Tien Transaction Office (Vietcombank, Kien Giang Branch – Ha Tien Transaction Office)

Online payment on the website

On the website taucaotoc.vn, customer choose a tour, click BUY, enter passenger information, choose an online payment method, customer will be transferred through the payment gateway, enter personal information, when the payment is successful, will be redirected to the Ty Hon Media confirmation page.

Payment at counter / agent / ticket office

Sales staff / Agent / Ticket office will reconfirm with customer the total amount to be paid. Customer come to the counter, meet sales staff or accountant to make payment and receive ticket.

In case of cancellation / refund when buying the online tour, customer will be refunded via bank, we do not make cash refund.

Note for customer: We encourage the payment of fast ferry ticket via business accounts (specifically, Ty Hon Media Co., Ltd.) to ensure safety.

Protect customer information

When registering for payment online, you will be asked to provide some personal information and account information.

For personal information: This information is only for the purpose of confirming your purchase of craft / tour ticket and will display the necessary contents on the e-ticket. Ty Hon Media will also use these contact information to send you events, promotional news and special offers if you agree. This information of the customer will be kept confidential by Ty Hon Media and will not be disclosed to third parties except with your consent or must be disclosed in accordance with applicable laws.

For account information: This information will be applied by Ty Hon Media and third parties with the highest security measures provided by Vietcombank payment systems and famous systems in the world such as Visa and MasterCard to ensure the absolute security of your account information.

We introduce to customers the process of booking fast ferry ticket and reservation for Con Dao Express, Phu Quoc Express, Greenlines-DP,… on all routes, specifically, only 3 simple steps as:

Step 1: You book online via Zalo / Phone / SMS to: 0987 556 294 or 0389546426 or 088 937 1234

You choose the departure and arrival, round-trip or one-way, time (departure date, return date) and the number of passengers and children accompanied.

Information you need to provide includes:

• Full name
• Citizen identity number
• Date of birth

Step 2: We send you the amount to be paid and payment method

Please pay the amount that the agent / customer consultant announced via the specific account number as follows:

TY HON MEDIA CO,.LTD

• Account number: 0081001293092
• Bank for Foreign Trade of Vung Tau Branch (Vietcombank – Vung Tau Branch )
• Content: Name of customer or Representative pay ferry ticket – Contact phone number

After payment, please send PAYMENT or RECEIPT to us via agent / consultant.

Step 3: After the customer pays us, we will transfer the ticket to you through Zalo or by the method of your contact before.