Cancellation and refund policy for Con Dao Express fast ferry routes

Cancellation and refund policy for Con Dao Express fast ferry routes, applicable to agents and customers traveling on Vung Tau – Con Dao Island, Can Tho – Con Dao Island and Tran De – Con Dao Island routes until has a new replacement policy.

Cancellation cases:

• Because the shipping line changes its operation plan, including: displacement / change date, time, route….
• Force majeure events that the ferry cannot operate. For example: Weather or other dangerous conditions that the Maritime Administration does not permit the ferry to operate…
• Agent or sales staff selling the wrong trip, the wrong route, the wrong date, time…
• The agent or sales staff performed incorrectly, resulting in inaccurate guest information…
• Customer change plans and stop taking the ferry.
• Customer change trip, route, date and time.
• Customer need to change the class or seat position.
• Passengers who are late for the ferry. See the specific processing instructions here.

Cancellation conditions:

• Eligible tickets are issued from the ticketing account issued to the ticket office and / or the agent.
• Tickets with cancellation request has not been used to board the ferry.
• Cancellation requests must be submitted and made 24 hours before the departure time of the ferry with the ticket to be canceled.
• Agents, customers who request to cancel tickets must present tickets with full 02 copies and valid papers (ID card, passport …)
• Cancellation requests within 24 hours of departure must be approved by the Chief of the Ticket Office or the Sales Manager on the cancellation record.
• The company will not accept cancellation requests after the ferry’s departure time. In special cases that require cancellation of tickets, the approval of the Board of Directors of the company is required through the request to be transferred to the company by the Chief of the Ticket Office or the Sales Manager.

Note: Where customer buy ticket, cancellation will be done there. For example: If a customer buys a ticket at an agent, he / she should contact the agent to cancel the ticket.

Cancellation service fee for Vung Tau – Con Dao Island route

All cancellation requests 24 hours prior to departure time are subject to a 20% cancellation fee on the listed price, specifically as follows:

• ECO ticket on weekdays: 132.000 VND / ticket
• ECO ticket on Friday and weekend: 176.000 VND / ticket
• Children/ Senior ticket on weekdays: 110.000 VND / ticket
• Children/ Senior ticket on weekend: 140.000 VND / ticket
• VIP: 240.000 VND / ticket

Cancellation service fee for Can Tho – Con Dao Island route

All cancellation requests 24 hours prior to departure time are subject to a 20% cancellation fee on the listed price, specifically as follows:

• ECO ticket on weekdays: 122.000 VND / ticket
• ECO ticket on Friday and weekend: 138.000 VND / ticket
• Children/ Senior ticket on weekdays: 104.000 VND / ticket
• Children/ Senior ticket on weekend: 120.000 VND / ticket
• VIP: 198.000 VND / ticket

Cancellation service fee for Tran De – Con Dao Island route

All cancellation requests 24 hours prior to departure time are subject to a 20% cancellation fee on the listed price, specifically as follows:

• ECO ticket on weekdays: 64.000 VND / ticket
• ECO ticket on Friday and weekend: 72.000 VND / ticket
• Children/ Senior ticket on weekdays: 52.000 VND / ticket
• Children/ Senior ticket on weekend: 58.000 VND / ticket
• VIP: 100.000 VND / ticket

Cancellation requests in case of trip cancellation due to force majeure, e.g. weather, disease or technical breakdown of the ferry and / or the company’s ferry changes, will be free of charge and 100% refund on actual sale price.

Please contact directly where the ticket was purchased, which can be the representative office, authorized agent, ticket office of the carrier to make cancellation and refund.

To refund / cancel tickets, passengers need to provide booking information such as fast ferry ticket code, departure schedule, full name, date of departure… to email booking@taucaotoc.vn from your email address which you used it to buy ticket, or contact the nearest branch / ticket office for assistance.

The refund will be transferred to the account / card you used when buying ticket within 1-7 working days. Due to the need to compare the debt between the Company / Agent / Ticketing Staff and the Shipping Line, this stage will take your time.

We hope customer sympathize and comply with our policies.